Shipments

Shipments are handled by DHL and usually take 5-10 days if your products are in stock. When buying through Softybag.com all shipments are free regardless of purchase quantity.


 Returns

You always have a 30-day window for free returns if you regret your purchase or made a mistake with your order. You may open the packaging carefully and try the product out.

If the product or packaging is compromised it’s within our rights to deduct an appropriate amount from your refund. Refunds take around 10 business days.

For returns mail us at hello@softybag.com and let us know how you want your refund or, if you want, store credit.


 Warranty

We guarantee a product in mint condition. If you notice imperfections – contact us immediately.

Softybags have a two-year warranty policy when buying from Softybag.com. In case of disagreements we appeal to the official guidelines of the National Board for Consumer Disputes.


 Payments

You can purchase using a Pay Pal. If you are under 18 years of age you have to have a legal guardian’s permission to purchase through us.

Personal data


None of your data is shared with third parties. In accordance with the law of personal data, personuppgiftslagen (PUL), it is within your rights to request access to any of your data. In case of erroneous or irrelevant data you can ask to be deleted from our register.

If so, contact us at hello@softybag.com.


 Address for contact, returns or friendly visits:

hello@softybag.com

Frihamnsgatan 50

115 56

Stockholm

Sweden