Shipments are handled by DHL and usually take 5-10 days if your products are in stock. When buying through all shipments are free regardless of purchase quantity.


You always have a 30-day window for free returns if you regret your purchase or made a mistake with your order. You may open the packaging carefully and try the product out.

If the product or packaging is compromised it’s within our rights to deduct an appropriate amount from your refund. Refunds take around 10 business days.

For returns mail us at and let us know how you want your refund or, if you want, store credit.


We guarantee a product in mint condition. If you notice imperfections – contact us immediately.

Softybags have a two-year warranty policy when buying from In case of disagreements we appeal to the official guidelines of the National Board for Consumer Disputes.


You can purchase using a Pay Pal. If you are under 18 years of age you have to have a legal guardian’s permission to purchase through us.

Personal data

None of your data is shared with third parties. In accordance with the law of personal data, personuppgiftslagen (PUL), it is within your rights to request access to any of your data. In case of erroneous or irrelevant data you can ask to be deleted from our register.

If so, contact us at

 Address for contact, returns or friendly visits:

Frihamnsgatan 50

115 56